Here are the answers to frequently asked questions. Titan Self Storage can help with all your storage needs so if you have a question not answered below drop us a line and we’ll be in touch shortly.
FAQs
Is there anything I cannot store?
There are certain items which are not suitable for storage. Please see the following list, and also refer to condition 6.3 of our Self Storage Agreement:
You must not store (or allow any other person to store) any of the following in the Unit:
food or perishable goods unless securely packed in hard plastic or glass containers so they are protected from and do not attract vermin;
any living creatures;
E-scooters, E-Bikes, E-Skateboards or any battery-powered vehicles of any similar kind;
combustible or flammable substances such as gas, paint, petrol, oil, cleaning solvents or compressed gases;
firearms, explosives, weapons or ammunition;
chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances;
any Goods that emit fumes or odours;
any illegal Goods or substances or goods illegally obtained such as, but not limited to, illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (such as toys, electrical goods, medicines, aerosols, cosmetics, fireworks);
goods which are environmentally harmful or that are a risk to the property of any person;
currency, deeds and securities;
Property where the value to you cannot be assessed on a financial basis, including goods purely of sentimental value; and
any goods which are contaminated with food or any other substance which may deteriorate, rot, become mouldy or attract vermin.
How long can my possessions be in storage?
As long as you need. We have no maximum stay policy as our storage services agreement is a rolling month on month agreement.
How secure are your stores?
Our facilities are very secure. We provide monitoring 24 hours a day, 7 days a week. Intruder and fire alarms are monitored permanently along with our CCTV.
Access around the stores is restricted depending on where a customer’s space is located.
Access to the store is controlled by an advanced system that records every entry and exit to the premises and each time a door is opened or closed.
What packing materials are available?
We stock the most common types of packing materials including boxes, bubble wrap, tape and covers, which you can purchase at the store or through our online shop.
When are your stores open?
Our store receptions are open from 9:00 to 17:30 Monday to Friday and 09:00 to 15:00 on Saturday. Store access is 8am-6pm. For extended hours speak to our local store manager.
Occasionally, we have a need to close the store’s reception. When doing so we will always give as much notice as possible to ensure we minimise any inconvenience. To stay in touch with key announcements and news, follow us on Twitter and Facebook.
Can I move out during the night?
Once you have given notice and completed the leaving process, you will be able to gain access to your storage during our opening hours (9.00am to 5.30pm Monday to Friday) to remove your possessions. Please note the necessary paperwork must be completed prior to you moving out.
What do I need to do to move out?
To leave Titan Storage you need to contact us to complete the leaving process. This will provide you with a vacating date. Once your storage facility is empty, it will be checked to ensure it is clean and you will then need to sign a notice to say that you have vacated the space and terminated the storage agreement.
What notice do you need for me to cancel my storage solution?
We require a minimum of 14 days written notice that you no longer require your storage solution. This can be given by letter, email, or in person – just visit the store’s reception and ask to complete a leaving form.
What time limit is there to move in?
None. We only ask that you arrive at least half an hour before the store reception closes. This gives us time to complete the move in process prior to performing our end of day routines to close the store. Once you have an agreement with us you can stay after-hours and enjoy free access to your space in order to complete your move. However, if we are performing the removals for you, then generally we would like to arrive at your premises in the morning and be finished prior to our stores’ closing times.
Can I move in today?
Yes. All you need is to bring along your ID and your possessions and pay. You can reserve online in the morning and move in during the afternoon. Alternatively, just call Titan Storage or visit us, we are here to help.
Do I need to be present when moving in?
No. If you are not going to be available the day that your possessions are delivered, then you need to have completed the move in process prior to that day. You can complete all of the paperwork and make the payment a week before you move in – we will only bill you from the day your possessions arrive.
What is the minimum storage period?
Our services and storage periods are tailored to meet your needs and will be created as part of your sign up process.
Do you have trolleys?
Yes. All our stores have trolleys that are free to use for all our customers. We also have sack trucks and pallet trucks if you are a business. All that we ask is that you only use what you need and return the items to the loading areas once you are finished with them.
Do you have lifts?
Yes. All our stores are equipped with high quality lifts where necessary. Generally the weight limit is 26 people or 2000KG
Do you have parking?
Yes, there is ample parking for customers as well as loading and unloading areas.
Are there toilets?
Yes. Each of our storage facilities has toilets and disabled toilets. These are clearly marked and available to use when we are open.
What ID do I need to store with Titan Storage?
You are required to provide one form of Photographic ID and a proof of address which must be within the last 3 months. We hold records of all our customers for security reasons.
What if I don’t have a Photo ID?
If you are unable to provide photographic ID, you will need to have a friend or family member take out the agreement on your behalf. We will name you as the owner of the goods and you will be able to access them just as if you had the agreement in your name.
Can I add and remove items once I am storing my possessions?
Yes. You can access your possessions at any time during your stay with us.
Can I bring my pet along when I visit?
No. Unfortunately we do not allow any live animals within our storage facilities except for assistance dogs and guide dogs for the disabled.
Is there damp in the building?
No. We monitor our stores constantly and have a facilities team available to perform preventative maintenance and any emergency repairs should they be required. We are very proud of the high quality of our storage facilities and the safe, clean and dry environment we provide.
Do you provide snack machines or kitchen facilities?
We always like to chat and discuss your needs so we can provide you with a refreshing glass of water from our mineral water cooler. There are no kitchen facilities within our stores currently.
What if I reserve the wrong space?
Don’t panic. We are a storage solutions company and we can amend the space to suit your requirements when you arrive. We always recommend that people pop in so they see the space, the store and most importantly meet the staff. But most importantly, we like to meet you and have a chat to make sure we know exactly the service you need. Changing rooms is also free of charge and you can do it as many times as necessary during your stay.
Who can access my room?
You, your authorised agents that you specify and us. We generally access your space to store your deliveries as part of our service, or to allow collections. Also we may move your possessions to a more suitable space to help manage your service charges ensuring that you only pay for the space that you need and don’t incur unnecessary charges. This is great for when you are working away or travelling abroad and sending things back to your space for safe keeping.
Can I let other people access my space?
Yes you can. You can set up as many people as you require to have access to your possessions. All we need is their name on your account and we can provide individual access codes to them so you can see who had access and when. This is great for businesses that require extra management solutions.
Can I gain access to my space at any time?
When you have completed your sign up process you’ll have the option to access your storage 24 hours a day, 7 days a week for an additional fee, standard access times are 6am-8pm 7 days per week. Please note that if you default on your payment access will be restricted. Access may also be restricted during maintenance or certain holiday periods, we may choose to restrict access for safety and security purposes but will provide as much notice as possible.
What is the easiest way to pay?
The easiest way is by Direct Debit or automatically by credit or debit card.
What cards don’t you acccept?
We don’t accept American Express or Diners Cards.
How much do you charge for protecting goods in storage?
Our StoreProtect fees are calculated according to the Maximum Replacement Value of your goods. Please ask us for a competitive quote.
Do I need to use StoreProtect?
No. You can insure your possessions under your own insurance policy, however the policy must state that it covers your possessions whilst within a storage facility AND note the name and address of the store that you are using.
You will also need to provide the store with a copy of your policy documentation.
How do I value my possessions?
Your Maximum Replacement Value must represent the total current cost of replacing all stored property as new, except the following items where the replacement cost is calculated differently:
- household linen and clothing, motorcars, motorbikes, boats, caravans, motorhomes and any other motorised vehicle, where the Replacement Value allows for the age, quality, degree of use, existing damage and consequent market value;
- any goods which cannot be purchased new (such as antiques or works of art, for example), where the replacement value shall be the current market value; and
- documents, where the Replacement Value shall be calculated as the physical cost of replacing the documents and/or cost of reprinting, re-issue and/or reconstitution, but excluding the value of the information contained in the documents
Do I need to insure my possessions?
If you do not utilise our StoreProtect option they will need to be insured elsewhere and we will need to see proof of the cover.
Does it cost to reserve a space?
Initially we take a £10 reservation deposit, however, this is refunded when you move in, so to reserve a space is free once you have moved in. If your plans change and you cancel your reservation the £10 deposit is simply refunded back so it really is risk free.
Can I donate my refund to charity?
Yes you can. We support local charities and if you wish to donate your refund to one of these, then please let the store manager know in writing and we will take care of the rest.
Do you price match?
We do price match. We will match any written quote from a competitor provided they provide the same level of service, the same storage environment and that they are located within a three mile radius of Titan Storage. Finally, this offer is subject to space being available for you to use within our premises.
